From France

- Please generate your return request here

- Place the item in sturdy packaging.

- Attach the return label to your package. The return address is already indicated on the prepaid label, so all you have to do is drop off your package. Please note that the return costs will be deducted upon receipt of the package.

The products must be returned in their original packaging, with the labels and hygienic protections intact, in perfect condition, unworn, free from dirt, deterioration, and without the smell of perfume.
A rigorous check will be carried out by us.

If we find that the product is not in the condition in which it was sent to you, we reserve the right to refuse the return or exchange.
A photo of the findings will be sent to you, and the product received, damaged, stained or defective, will be returned to you.

We do this out of common sense and kindness towards our future customers, in order to guarantee that each returned product meets the expected quality standards.

You can also make an exchange or issue a credit.

To get it all, we'll give you an extra 10% , re-credited immediately.

However, if the new order placed with this credit does not suit you and you wish to have it refunded, we will refund the amount initially paid.

From abroad

- Download and print the return form by clicking here

- Complete the form, remembering to include your name/first name or order number, otherwise your return cannot be processed. You can also make a return in our store at 37 rue de Poitou, 75003 Paris

- Place the item in a sturdy package along with the completed return form

- Send everything by tracking to the following address:
GIRAPHES SERVICES
(CHICHI CASTELNANGO - RETURNS)
3, rue Michelet
94200 IVRY-SUR-SEINE

You have 21 days from receipt of your order to make an exchange, return or issue a credit note.

To get it all, we'll give you an extra 10%, re-credited immediately.

However, if the new order placed with this credit does not suit you and you want a refund, we will refund the amount initially paid. Returns and exchanges can also be made in store.

The products must be returned in their original packaging, with the labels and hygienic protections intact, in perfect condition, unworn, free from dirt, deterioration, and without the smell of perfume.
A rigorous check will be carried out by us.

If we find that the product is not in the condition in which it was sent to you, we reserve the right to refuse the return or exchange.
A photo of the findings will be sent to you, and the product received, damaged, stained or defective, will be returned to you.

We do this out of common sense and kindness towards our future customers, in order to guarantee that each returned product meets the expected quality standards.

Your package will take 5 to 10 working days to be delivered to us.

Once your return is received, our team will do everything possible to process it as quickly as possible.

We open your packages one by one and this may take a little time.

You will receive an email informing you that your package has been received and confirming the refund, exchange or issue of a credit note.

From this confirmation message and if you have requested a refund, it will be effective within 5 to 10 working days.

The credit will be available immediately after receiving the message.

From France

- Please generate your free exchange request here

- Place the item in sturdy packaging.

- Attach the return label to your package. The return address is already on the prepaid label, so all you have to do is drop off your package.

- If you exchange the same model, your new order will be generated automatically. We will resend your new order free of charge and directly, without waiting for your original order to be received.

From abroad

- Download and print the return form by clicking here

- Complete the form, remembering to include your name/first name or order number, otherwise your return cannot be processed. You can also make an exchange in our store at 37 rue de Poitou, 75003 Paris

- Place the item in a sturdy package along with the completed return form

- Send everything by tracking to the following address:
GIRAPHES SERVICES
(CHICHI CASTELNANGO - RETURNS)
3, rue Michelet
94200 IVRY-SUR-SEINE

The products must be returned in their original packaging, with the labels and hygienic protections intact, in perfect condition, unworn, free from dirt, deterioration, and without the smell of perfume.
A rigorous check will be carried out by us.

If we find that the product is not in the condition in which it was sent to you, we reserve the right to refuse the return or exchange.
A photo of the findings will be sent to you, and the product received, damaged, stained or defective, will be returned to you.

We do this out of common sense and kindness towards our future customers, in order to guarantee that each returned product meets the expected quality standards.

The shipping costs incurred for the return are the responsibility of the customer.

Once your return request is completed, you will receive a pre-paid return label.

Upon receipt of your package, the return costs (amounting to €6) will be deducted from the refund.

We advise you to keep proof of deposit of packages provided by your carrier. In the absence of this, no refund can be made if there is a loss of package.

Exchanges are free.

We send you a pre-paid return label, you just have to prepare your package and send it back to us.

If you exchange the same model, your new order will be generated automatically.

We will resend your new order free of charge and directly, without waiting to receive your original order.

In the event of an exchange for a product other than the one initially ordered, we will refund you or ask you to pay the difference.

We advise you to keep proof of deposit of packages provided by your carrier. In the absence of this, no exchange can be made if there is a loss of package.